Frequently Asked Questions
Find answers quickly. Contact support if you need more help.
1. How to download and install GreenTea VPN?
- Open browser and visit lvchatb.com.cn
- Click "Free Download" button on homepage
- Select your operating system version
- Wait for download to complete
- Double-click the installer file
- Follow the wizard to complete installation
2. Is GreenTea VPN free to use?
- Free basic version available after registration
- Free version includes 1GB daily data allowance
- Free users access popular servers in US, Japan, etc.
- Premium offers unlimited traffic and 50+ country nodes
- Premium supports up to 5 simultaneous devices
- Upgrade via app or website personal center
3. What devices does GreenTea VPN support?
- Windows: Full support for Windows 7, 8, 10, 11
- Mac: macOS 10.13 High Sierra and above
- iOS: iPhone and iPad, requires iOS 12.0+
- Android: Phones and tablets, Android 5.0+
- Linux: Ubuntu, Debian, CentOS and more
- One account connects up to 5 devices simultaneously
4. Is GreenTea VPN safe to use?
- AES-256 military-grade encryption algorithm
- OpenVPN, IKEv2, WireGuard protocols available
- Strict zero-log policy, no activity recorded
- Built-in Kill Switch prevents data leaks
- DNS leak protection keeps real IP hidden
- Third-party security audited and certified
5. What if connection speed is slow?
- Switch to a server closer to your location
- Change protocol to WireGuard for best speed
- Check local network connection, restart router
- Close bandwidth-heavy applications
- Try connecting at different times
- Contact support for one-on-one help
6. How to contact customer support?
- Live chat on website bottom right corner
- Email support@lvchatb.com.cn with details
- Use "Help & Feedback" feature in app
- DM via Twitter, Facebook, Telegram
- 24/7 technical support available
- Usually responds within 30 minutes